Refund & Cancellation Policy

This Refund & Cancellation Policy describes the billing terms, subscription rules, cancellations, and refund guidelines for paid Pro/Premium features of DukaanAdda.

These terms apply to purchases made through the Android app and to Windows Pro payments started from the app and completed on the DukaanAdda website. DukaanAdda is managed and developed by Manjeet Kumar.

Please read this policy in conjunction with our Terms & Conditions and Privacy Policy before upgrading your workspace.

Pro/Premium access is a digital service. Once a valid payment is captured, verified, and the purchased Pro period is activated or added to your account, the payment is generally final and non-refundable, except where a refund is required by applicable law, a platform rule, or an eligible payment issue described below.

Refunds are not ordinarily provided for:

• Change of mind or business requirements.
• Unused subscription periods or early cancellations.
• Choosing to stop using the application.
• Selecting a different billing utility or desktop software.
• Features that are active but you choose not to utilize.

Important Notice: Nothing in this policy excludes, restricts, or modifies any mandatory consumer right or platform rule that cannot legally be excluded.

DukaanAdda provides a Free plan containing basic invoice templates, limit caps on products and customers, and simple database record utilities.

No credit card or banking information is charged for setting up a Free plan workspace. Since no charges are billed, refunds do not apply to the Free plan. Free plan limits and features may be modified, limited, or updated over time.

Upgrading to Pro/Premium raises your product limits, customer caps, unlocks all invoice templates, and enables unlimited ledger entries and marketplace order actions.

Digital access is delivered after the relevant platform confirms the purchase. On Windows, activation occurs only after Razorpay reports a captured payment and our server verifies the order. The purchased duration starts or is added according to the plan shown before checkout. Once delivered, the general refund rule above applies.

Premium subscriptions completed inside the Android app are processed securely by Google Play Billing and are subject to Google Play Store Policies.

DukaanAdda does not collect or store your payment card numbers, UPI PINs, or banking credentials. To request a refund or manage subscriptions, you must log into your Google Play account history and follow Google Play Store refund procedures. Google Play approves or denies requests according to its developer policies.

If you need assistance contacting Google Play Billing, you can contact our support team. Please include your registered email, purchase date, order ID (e.g. GPA.XXXX-XXXX-XXXX-XXXXX), and invoice details.

Windows Pro payments are one-time, fixed-duration purchases processed through secure Razorpay Checkout. Starting a purchase in the Windows app opens a short-lived checkout session on the official DukaanAdda website. The selected plan, price, duration, and total payable amount are shown before you authorize payment.

Windows Razorpay plans do not renew automatically. Pro access is activated or extended only after the payment is captured and verified. A pending, authorized, failed, cancelled, or expired payment attempt does not create a paid entitlement. If a captured payment requires review, activation may be delayed while the transaction is verified.

Razorpay processes your payment method and returns transaction status to DukaanAdda. Bank or payment authentication details such as card numbers, CVV, UPI PINs, and net-banking passwords are not collected directly by DukaanAdda. Razorpay's Terms and Privacy Policy also apply to the checkout.

The Windows app may be distributed through the Microsoft Store, but the current Windows Pro purchase flow is processed through Razorpay, not Microsoft Store Billing, unless a different payment method is expressly shown at checkout.

If a future purchase is charged directly by Microsoft, that purchase will also be governed by the applicable Microsoft Store payment and refund rules.

Cancellation stops future renewals; it does not automatically refund previous billing cycle payments:

• Google Play Subscriptions: You can cancel your active subscription at any time via your Google Play Account settings to prevent future renewals. Pro features remain available until the current billing cycle expires.
• Windows Razorpay Plans: These are fixed-duration, one-time purchases and do not auto-renew. No cancellation is needed to prevent a future charge. Pro access expires at the end of the purchased duration unless you make a new purchase.
• Account Deletion: Submitting a deletion request deactivates paid access, but does not entitle you to a refund for the remaining subscription period.

We review verified payment issues fairly. The following rules apply:

• If a payment is shown as failed, cancelled, or expired, DukaanAdda does not activate Pro access. Any amount temporarily blocked or debited without a captured payment is normally released or reversed by the bank or payment provider under its own timeline.
• If Razorpay captured the payment but Pro access was not activated, contact support with your registered email, purchase date, Razorpay payment ID, selected plan, and amount. After verification, we may activate or extend the plan, or approve a refund when the service cannot be delivered.
• Verified duplicate charges, an incorrect amount caused by a technical error, or another refund required by law may qualify for review. Approval is not automatic and depends on the payment records and applicable platform rules.
• An approved Windows refund is sent through Razorpay to the original payment method. Normal refunds commonly take 5–7 business days after processing, but the final credit time depends on Razorpay, the bank, card network, or UPI provider.
• A full refund of the latest Windows Pro payment may remove or roll back the related Pro entitlement. Partial refunds and refunds of older payments may require manual account review before access is adjusted.

DukaanAdda is a software record-keeping tool. Transactions, delivery, pricing, and product quality in the wholesaler-retailer marketplace are handled independently between the respective businesses.

DukaanAdda is not a payment processor or bank for these transactions and is not responsible for refunding marketplace orders. Wholesaler-retailer marketplace disputes must be resolved directly between the counterparties.

You can request account deletion at any time through the in-app path (Settings > Security & Privacy > Request Account Deletion) or via our website Account Deletion Page.

Deleting your account or deactivating your profile does not create refund eligibility, and unused subscription periods will not be refunded.

We strive to maintain high system availability. However, service sync or data access may be temporarily interrupted by server maintenance, device operating system updates, network failures, or hosting provider outages.

DukaanAdda features may be updated, modified, or limited. Server maintenance, database syncing outages, or user-side device compatibility issues do not create refund eligibility. If a major service disruption occurs, DukaanAdda support may review the event and decide on a resolution at its discretion.

For any billing, payment, or cancellation questions, please contact us:

• Managed & Developed by: Manjeet Kumar
• Email: dukaanaddaa@gmail.com
• Website: https://dukaanadda.com

To help us resolve your query faster, include your registered email, business name, platform used (Android or Windows), purchase date, selected plan, amount, and the Google Play order ID or Razorpay payment ID. You may attach a transaction screenshot if support requests it, but never send a card number, CVV, UPI PIN, net-banking password, OTP, or other payment secret.

We may update this Refund & Cancellation Policy from time to time to reflect changes in store policies, tax compliance updates, or operational changes.

When changes are made, we will update the “Last Updated” date at the top of this page. Continued use of our apps or website after updates constitute acceptance of the modified policy.